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Terms & Conditions

1. Bookings & Deposits

  • A non-refundable booking fee of £30 is required to secure all colour appointments.

  • This booking fee will be deducted from your final bill on the day of your appointment.

2. Cancellations & No-Shows

  • We require a minimum of 24 hours' notice to cancel or reschedule an appointment.

  • Late Cancellations notice will result in the forfeiture of the £10 booking fee.

  • Clients who fail to attend their appointment without prior notice ("no-show") will be charged 50% of the booked service cost.

  • Future appointments may not be accepted until any outstanding charges have been paid in full.

3. Lateness & Salon Rules

  • If you arrive more than 15 minutes late, we reserve the right to shorten, modify, or reschedule your appointment to avoid disrupting other clients.

  • The full service fee may still apply if insufficient time remains to complete the booked service.

  • We reserve the right to refuse service to anyone displaying abusive, threatening, inappropriate, or disruptive behaviour, or to anyone appearing to be under the influence of alcohol or drugs.

4. Complaints, Corrections & Refunds

Correction Policy

At Allure Hair Studio, we are committed to providing professional, high-quality services. If you are unhappy with any aspect of your service, you must notify your stylist before leaving the salon, so that any concerns can be discussed and assessed.

As all services are carried out according to the consultation and agreed service plan, we do not provide refunds for completed services. However, we may offer a corrective appointment at our discretion following an assessment by the stylist.   * Please note additional charge may apply depending on the service*

Process

  • We reserve the right to inspect the hair in person before determining whether a corrective service is appropriate.

  • Corrective services will only be considered where the result differs significantly from the outcome agreed during the consultation.

  • Allure Hair Studio accepts no responsibility for hair that has been altered, coloured, toned, chemically treated, cut, or otherwise modified by the client or by another salon after the original appointment.

  • Once a service has been completed, payment has been made, and the client has left the salon, the service will be deemed accepted by the client.

  • Any corrective service offered is entirely at the discretion of Allure Hair Studio and the assigned stylist.

  • Corrective services do not automatically entitle the client to a free appointment. Additional charges may apply depending on the nature of the requested correction and the circumstances involved.

5. Personal Belongings

  • While every reasonable precaution is taken and protective gowns are provided, hair colour, bleach, and other chemical products may cause accidental damage or staining.

  • Allure Hair Studio accepts no liability for damage to clothing, jewellery, personal items, or valuables brought into the salon.

6. Privacy (UK GDPR)

  • Client contact details, consultation records, and chemical service history are stored securely and processed in accordance with UK GDPR requirements.

  • Personal information is used solely for appointment management, client records, and service-related purposes.

  • We do not sell, rent, or share your personal information with third parties unless required by law.

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